Social Media Content Specialist

Role Summary

Position: Social Media Content Specialist

Reports To: Social Media Supervisor

Exemption Status: Non Exempt

Put your tech savvy, customer-focused Social Media Management (SMM) skills to work on behalf of our extensive client base of dental and medical firms (ProSites brand) and financial services companies (CPA Site Solutions brand). Implement a portfolio of Social Media campaigns as part of our bi-coastal internet marketing company with offices in Temecula, CA and Burlington, VT.

Essential Duties:

• Select and publish posts across pre-selected social media channels using template content and images that are modified to fit client’s specialties and demographics.
• Coordinate creation or update of client’s social media accounts to allow for our administrative access.
• Implement social content calendar per the defined schedule of the client’s subscription level.
• Stay abreast of new developments and changes in social media; proactively share best practices, trends and tips with internal teams.
• Address client requests, problem solving with empathy and patiently walk through procedures with clients who are unfamiliar social media features, account settings, etc.
• Utilize account management tools to implement task workflows on schedule and to record pertinent internal and client conversations on Social Media Content Specialist activities that have a bearing on the client experience.
• Other duties as assigned.

Abilities:

• Min. 1 year in a customer service role, preferably in a technology setting.
• Min. high School Diploma or equivalent. Bachelor’s degree in marketing or other work experience in digital marketing preferred.
• Proficient writing skills in “B to B” and “B to C” communications with adequate knowledge of SMM and best practices for writing social posts.
• Excellent interpersonal skills, including the ability to communicate articulately both verbally and in writing (in the English language).
• Intermediate knowledge of Microsoft Office applications (i.e., Word, Excel, Outlook) and web-based applications and common Internet protocols and conventions (web browsers, email, HTTP, FTP). Experience with using databases such as Microsoft Access, Microsoft Dynamics 2013, Salesforce etc. desirable.
• Ability to manage time effectively and efficiently, follow procedures and adhere to due dates and established turn-around times with minimal supervision.
• Excellent attention to detail and appreciation for quality and the implications to company and clients’ reputation and branding.
• Adept at problem-solving, including ability to creatively develop solutions and work-arounds as needed.
• Prioritize needs of self, others and organization, contribute to an enjoyable and supportive work atmosphere.
• Other duties as assigned.

Location

This is a full-time, office-based position in our Temecula, CA headquarters.

Benefits include:

1. Excellent compensation and benefits package.
2. Generous vacation and paid holidays.
3. Medical, dental, life, and vision plans.
4. 401(k) plan.
5. Casual dress and frequent team building events.

Interested in applying? Send your resume to careers@prosites.com and put Social Media Content Specialist in the subject line.

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